How to block your UBA account/ATM Card- Gone are the days where fraudster can easily steal your hard earning money during the weekend because there is known means of blocking it before on working day so you can report to the bank
Last week a mid age woman and his son visit a POS shop close to my wife business , I heard her complains that she want to withdraw the last balance from her account because fraudsters keep stealing money and withdrawing from her account.
Then I told her to block the account to stop unauthorized people from accessing it again . She replied, “I don’t know how to block it. which gladly showed her the simple process. As a result i have decided to come up with this article so that others will learn from it when they find herself in this kind of situation
The number of United Bank of Africa ’s customers that complaint of unauthorized withdrawal from their account has drop drastically due to introduction of service by the bank that allow them block their account when they misplace their phone or card and account compromised
The service allow account holder to easily place no debit on their ATM card and ussd profile to prevent unauthorized transactions because it help to act quickly due to a lost card, suspicious activities, or concerns about unauthorized access.
Read; How to buy airtime and data from union bank and register for mobile banking
How to register for UBA ussd
To enable accountholder access their account via USSD (Unstructured Supplementary Service Data) You need to register for UBA’s USSD banking service (*919#) , this can be done by following these steps:
- Dial *919# on your registered mobile number.
- Select “Sign Up” and follow the on-screen prompts.
- Enter your UBA account number when prompted.
- Provide the last four digits of your ATM card or your BVN.
- Create a secure 4-digit PIN for authorizing transactions.
- Confirm your registration and start using *919# for banking on the go.
Once you finish the registration process you can start banking from your phone from any location provided you have access to network
Read:How to Register for Gtbank Ussd and Requirements
How to register for UBA mobile App
You can register for the UBA Mobile App by following these steps:
- Download the UBA Mobile App from the Google Play Store or Apple App Store.
- Open the app and accept the Terms and Conditions.
- Select your country and choose a registration method:
- UBA Debit Card
- Account Number + Secure Pass
- Branch Activation Code (for in-branch sign-up)
- Enter your UBA account number and follow the prompts.
- Verify your identity using an OTP sent to your registered phone number.
- Create a 4-digit PIN for secure transactions.
- Set up security questions for additional protection.
- Complete the registration and start using the app for banking services.
Why should you block your UBA account?
Blocking your UBA account is a crucial step to take if you suspect any unauthorized access or fraudulent activity. This action helps prevent potential financial loss and stress that can arise from unauthorized transactions. By blocking your account, you can ensure that no further transactions occur until the issue is resolved, safeguarding your funds and personal information.
Blocking your UBA account can be necessary for several reasons, especially to protect your funds and personal information. Here are some common situations where you might need to block your account:
- Lost or Stolen Phone: If your phone is missing, blocking your account prevents unauthorized transactions.
- Suspicious Activity: If you notice unusual transactions or suspect fraud, blocking your account can stop further unauthorized access.
- Phishing or Identity Theft: If you accidentally share your banking details with a fraudster, blocking your account helps prevent financial loss.
- Misplaced or Stolen ATM Card: If your debit card is lost, blocking your account ensures no one can withdraw money from it.
- Security Concerns: If you feel your account is compromised in any way, blocking it gives you time to resolve the issue safely
Read:How to register for Fidelity bank Ussd and requirements
How to Block Your UBA ATM Card/ deactivate ussd profile
If you find yourself in a situation where your UBA ATM card or Phone is lost or stolen, it is crucial to block it immediately to prevent unauthorized transactions.
UBA provides several convenient methods to ensuring that you can act quickly and efficiently block or de-active your ussd profile. These methods include using the UBA Mobile Banking app, dialing a USSD code, accessing the self-service platform online, calling the customer service hotline, or visiting a UBA branch in person
You can block your UBA ATM card or deactivate your USSD profile using USSD with these simple steps:
How To Block Your UBA ATM Card Using UBA Mobile Banking App
Blocking your UBA ATM card using the UBA Mobile Banking App is a straightforward process that ensures the security of your funds.
1. First, open the UBA Mobile App on your smartphone or tablet and log in using your registered credentials. Once logged in, Tap the ‘Cards’ section of the app.
2. This section will display all the cards linked to your account, allowing you to select the specific ATM card you wish to block
3,After selecting the ATM card you want to block, choose the ‘Block Card’ option.
4. The app will prompt you to enter your mobile app PIN to confirm the action.
5.This step is crucial as it verifies your identity and ensures that the card is blocked by the rightful owner.
6. Once you have entered the PIN, the app will process your request and you will receive a confirmation message indicating that the card has been successfully blocked
How to Freeze Your UBA Account
Freezing your UBA account can be a necessary step if you suspect unauthorized access or fraudulent activity. The process is straightforward and can be done using a USSD code on your mobile device. This method is convenient as it does not require internet access and can be executed from any mobile phone.
To freeze your accoun, you need to dial the USSD code *919*9# on your mobile device. This code is specifically designed to allow UBA customers to freeze their accounts instantly.
It is important to ensure that you have the correct mobile number linked to your UBA account when performing this action.
How to Freeze Your UBA Account using Leo
You can freeze your UBA account using Leo, UBA’s chatbot, by following these steps:
- Open Facebook, WhatsApp, or Instagram and go to UBA’s official Leo chatbot.
- Send the message “FREEZE ACCOUNT” to Leo.
- Follow the on-screen prompts to confirm your request.
- Your account will be frozen immediately.
- For Nigeria, LEO’s WhatsApp Number is 234 903 001 0007
Leo is available 24/7 to assist with various banking services, including account security.
How to block Your UBA Account using ussd code
You can block your UBA account using a USSD code by following these steps:
- Dial *919*10*# from any mobile phone.
- Ensure you enter the phone number linked to your UBA account.
- Follow the on-screen prompts.
- Enter your USSD PIN when prompted.
- Confirm the request.
Once completed, you should receive a confirmation message indicating that your account has been successfully blocked
How to block Your UBA Account using Leo
You can block your UBA account using Leo, UBA’s chatbot, by following these steps:
- Open Facebook, WhatsApp, or Instagram and go to UBA’s official Leo chatbot.
- Send the message “BLOCK ACCOUNT” to Leo.
- Follow the on-screen prompts to confirm your request.
- Your account will be blocked immediately
- Nigeria, LEO’s WhatsApp Number is 234 903 001 0007
Contacting UBA Customer Care:
- Phone: Call UBA’s 24/7 customer care helpline at +234 700 2255 822.
- Email: Send an email to cfc@ubagroup.com with your account details for swift action
- or click on the chat icon on the bottom right to chat with the bank.
Unblocking your account via USSD code is currently not available. You’ll need to visit a UBA branch to reactivate your account.
Read: Steps to register for Ecobank USSD code
General Account Statement
- On Leo, send ACCOUNT STATEMENT and follow the prompts. Please note that you would have to enroll first.
- For Mobile Banking, click on self-service and choose bank statement option to generate a statement up to a year.
- On UBA Internet banking, click on the My Bank Statement option, choose a date range within one year and download.
How to transfer money from UBA
You can transfer money from your UBA account using USSD (919#)* or the UBA Mobile App. Here’s how:
Using USSD (*919#)
- Dial *919# on your registered mobile number.
- Select “Transfer” and choose:
- To UBA accounts: Dial *919*3*Account Number*Amount#.
- To other banks: Dial *919*4*Account Number*Amount#.
- Enter your USSD PIN to confirm the transaction.
- Receive a confirmation message once the transfer is successful.
Using the UBA Mobile App
- Log in to the UBA Mobile App.
- Select “Transfers” from the menu.
- Choose the recipient’s bank (UBA or other banks).
- Enter the account number and amount.
- Confirm the transaction using your PIN or biometric authentication.
- Receive a confirmation message once the transfer is successful.
Both methods are fast and secure, allowing you to send money anytime, anywhere.
Upon successful completion of the transaction, you will receive a notification confirming the transfer. It is worth noting that there are charges imposed on sending money from UBA to other banks. These transaction fees may vary depending on the amount being sent, so it is advisable to check the applicable charges before proceeding with the transfer
Get Account Number
- Send ACCOUNT NUMBER to Leo on Facebook. Please note that you would have to enroll first.
- On Mobile Banking, click on settings and choose the App appearance option and unmask your account number.
- For UBA Internet Banking, log in and view your account number on the dashboard.
Check Balance
- Send CHECK BALANCE to Leo, authenticate with your PIN and get your account balance.
- On Mobile Banking, log in, select banking and view your account balance on the dashboard.
- For UBA Internet Banking, log in and view your balance on the dashboard.
- Dial *919*00# on your registered phone to get your balance. Please note that you would have to enroll first.
How To Unblock Your UBA Account?
If you need to unblock your UBA account, just head over to the nearest UBA bank branch or give their customer care a call at 01-2808822 or 07002255822. You can also drop them an email at cfc@ubagroup.com. Remember to stick to the specified language when reaching out!
You can also make use of self service by visiting https://www.ubagroup.com/nigeria/self-service/
Complete the fields below to reactivate your Inactive or Dormant Account.
Enter your Account Number and Account Number and follow the prompt
Frequently Asked Questions
What can do with UBA Self Service Digital Channels
The UBA self service enable customers do the following
1. Block ATM Card,
2. Block account.
3. Link my BVN,
4.Check a Transaction Status
5. Link NIN
6.Upgrade My Account
7, Update My Account
8.Open an Account
9. Reactivate My Account
10. Find Customer Information Update